RETURNS UPDATE MAY 12 2020
Until further notice, we will not be accepting any returns or exchanges on any merchandise. All sales are final. Please let us know if you have any concerns about this temporary policy by emailing us at [email protected]
At the moment, Nineteen Ten Home Boutique only ships within Canada and the United States. Orders are shipped using Canada Post.
All orders placed with Nineteen Ten Home Boutique are processed, packed and shipped from our store in Vancouver, Canada. We strive to ship your order within 3 business days from receipt. However, if you have special shipping instructions, please email us directly at [email protected] and we will do our best to accommodate your request.
Any additional shipping costs incurred for rejected or returned to shipper packages will be the sole responsibility of the customer.
Not all items qualify for shipping. Heavy or large items are available for in-store pick up only. Please email [email protected] for further information.
Once shipped we will email you a notification and provide you with the tracking information.
If faster shipping is required or another shipping method is preferred please email [email protected] to make other arrangements.
Nineteen Ten Home Boutique strives to keep the website's inventory up to date, but item availability is not always guaranteed. If an item is sold out, you will be notified via email and given the option to backorder or have the purchase refunded.
All orders shipping within Canada are processed using Canada Post Expedited Shipping which includes tracking and takes up to 10 business days.
FREE shipping $100 and over
$15 Flat Fee Shipping
Furniture and overweight items are not eligible for flat rate or complimentary shipping. We are more than happy to provide you with a shipping quote.
Rates are calculated based on destination, weight and size.
For more information please email us [email protected]
In-store Pick Up
Orders placed within Vancouver for in-store pick up will be available at 4366 Main Street, Vancouver, BC V5V3P9 during regular business hours.
Nineteen Ten Home Boutique will confirm with the customer when the orders are ready for pick-up. Proof of purchase and photo ID is required when picking up orders.
United States Orders
All orders shipping to the USA are processed using Canada Post US Business and include tracking. Shipping times depend on your location.
$15 Flat Fee Shipping for most orders shipping to the US.
Furniture and overweight items are not eligible for flat rate shipping. We are more than happy to provide you with a shipping quote. Rates are calculated based on destination, weight and size. For more information please email us [email protected]
Nineteen Ten Home Boutique is not responsible for any duties, taxes or brokerage charges that may be incurred when the package is imported into your country.
Any additional shipping costs, customs fees and taxes incurred for rejected or returned to shipper packages will be the responsibility of the customer.
If a customer receives an item that is damaged, please contact Nineteen Ten Home Boutique immediately at [email protected] All damages must be reported within 24 hours upon receiving the order.
Nineteen Ten Home Boutique is not responsible if the returned package is lost or the returned item is damaged in the mail.
TERMS & CONDITIONS
By shopping with Nineteen Ten Home Boutique, you agree with the above terms and conditions.
We reserve the right to update and change our terms of services without prior written notice and at any time.
If you have any questions or comments, please email us at [email protected]